TERMS & CONDITIONS

RETURNS & REFUNDS:

You may return any unwanted items to RAAB within 14 days from receipt of goods. Any returned items must be sent back to us at the customer’s own cost in their original condition with the original tags attached. Items will be checked upon arrival and after satisfactory inspection a refund will be issued. We recommend that any goods returned to us can be tracked and are insured for their full value.

Original shipping charges are not refundable.

For international returns please specify "Returned British goods of no commercial value" on the shipment. We do not accept responsibility for items lost in transit or any charges that will be incurred with the return.

The refund will be processed in 14 days from the date of the item is received by us which should reach your account within 5-10 days depending on your issuing bank. 

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.  

EXCHANGE OF ITEM:

If you wish to conduct an exchange you will need to return any unsuitable goods to be refunded and place a new order. Please make sure that the goods are in their original conditions with the tags attached. You have 14 days from the delivery date to return any items.

CANCELLING ORDERS:

If you've changed your mind, you can cancel your order by emaling us at [email protected] If the order has been shipped you will need to send back the item(s) after being refunded. 

DAMAGED GOODS:

We are committed to selling only high quality goods. We employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at [email protected] within 14 days of receiving the order to be eligible for a refund or exchange.

The material used in the construction of the garments are made up of naturel fibers and are of a delicate nature. Variations in texture and appearance or any irregularities in weave are not considered as faults. Please keep the garment away from any jewellery, watches and sharp objects and follow the care instructions to maintain its high quality. We will not be accepting any returns as faulty for the above irregularities in the garment.

REFUSED DELIVERIES:

If a delivery is refused by the customer and the item is returned to us, any duties, taxes, postage or customs charges incurred will be deducted from the refund issued.

CUSTOMER SERVICES:

For further help or enquiries please get in touch with our customer care team at [email protected]